Morning guys,
Not had a chance to read through the whole thread but having been guided to this thread I think it would be a good idea to put our side across.
The file in question was send to an overseas tuning company for them to try on a car they had in which was being fitted with 402 cams and an Akrapovic exhaust system. They had been asked to test the car on 99 RON fuel, log some data and let us know what changes may be needed. Upon testing the car it appears there was some knock at around 2500 rpm, but we only found this out on Tuesday. Instead of come back to us to ask us to make some changes they sent a copy of the file to RST and we all now what happened with that. Of all the many tuned files we have supplied overseas customers with our Renflash tool we have never had a car with this sort of results, instead we have had nothing but positive feedback about how well their cars are performing.
This was not our finished file and we were expecting to have to make some changes and help with issues as they had already asked us how to set the cam timing and how to get the cam cover off.
Over the past 2 years we have mapped around 500 Renault Sport models, including many Clio 197/200 models, quite a few of which have had the cam package installed (as given a 5 Star rating in last months Evo magazine). It is with hand on heart that I can honestly say that we are not aware of having a single engine failure from any of the mapping we have carried out. At the same time we have seen many cars pass through our workshop for new engines and rebuilds due to poor mapping carried out elsewhere, we just choose not to shout about it.
All of the mapping work we carry out is covered by our 12 month, 30,000 mile guarantee and each customer now receives a warranty booklet when they collect their car. It is a little known fact that tuning companies should be supplying this written warranty to their customers by law, hence the booklet we now issue. We have a lot of customers who solely use their cars for track work and one great example is a guy called Nick who takes his Porsche 997 Turbo S and Clio 200 to Spa at least once a month and hammers both cars around the track with his friends. His 200 is tuned with our 402 cam package and gas flowed cylinder head (amonth numerour other parts), the car is shown no mercy what so ever and yet drives there and back time and time again without a single poroblem. We have another few customers, again with cammed 197s and 200s who are regulars at the Ring and treat their cars in the same manner, not to mention those that give the UK tracks a hammering as well. The feedback we get form these guys gives us confidence in knowing we are doing good job tuning these cars. Any cars we have on the dyno are also data logged not only on the rolling road but on the road as well. We connect a computer which allows us to monitor various parameters whilst driving inthe real world just to make sure everything is running 100%.
I beleive it is best for us as a company to keep going along the path we have set out for ourselves and not deviate or start getting into slanging matches with others in our industry. You would be amazed at just how many issues some of our customers have with work they have had done elsewhere, including mapping, but we prefer to let the customer make up their mind what they would like to do about it. I would be lying if I said we have never had to make a tweak or change to a customers car over the years, it is what we have a warranty for and we will always be happy to give a customer's car a free checkover if they are unsure about any aspect of the work we have carried out for them. At the end of the day we are only happy if the customer is, it is as simple as that.
I think I have covered just about all that I wanted to get across and if anyone needs reassuing, or would like us to give their car a once over please give us a call on 01202 820800 (option 2) and we will be happy to get you booked in.
Thank you for taking the time to read this.
David.
