Ok so finally my car went into Renault today to solve the clunking mystery once and for all.
So I'm very optimistic when I receive a text saying my car is ready for collection at about 12:30 (baring in mind that they had access to the car all day)
I arrive at Renault glad to get my baby back and thinking its fixed, oh but wait, this is Renault, so nothing is ever that simple. Start speaking to the guy at the front desk and he starts off by talking about how they removed the rear wheels (even though its clunking from the front) and how the greased the exhaust mounts (even though I told them its not the exhaust) he then proceeds to tell me that they re-torqued some bolts and greased some joints bla bla at the front. This is when it gets a little bit funny, at the ends he proceeds to tell me its basically not fixed, and that I need to ring a different Renault service centre, OR for ME to ring Renault customer service and get permission for THEM to strip down the front suspension. Umm why am being dragged into this? My car is two years old and under warranty, so they should be sorting this. I take this on the chin, and off I go. Give it a blast on the way home, guess what its doing? Clunking.....
I get home after stewing and decide to give another Renault service centre a call, even though its in the complete other direction to where is convenient for me. Actually speak to a very helpful guy who also can't understand why I'm having to do this or ring renault either (not just me then). He cannot get me a courtesy car for 2 weeks (I need one as this dealership is the opposite direction to my work) to my frustration, he senses this and advises me to put a complaint into RUK to see if they will pay for a hire car for next week. I speak to RUK and she is also baffled by the entire situation, and will get me back to me in a few days (dont know why it takes this long) I ring the other Renault up and he provisionally books me in for next assuming he gets the go ahead for the hire car.
Frustrated with this entire ridiculous situation.