Acceptable reply?
Mark
Look at it from my point of view and please try to understand where I am coming from..
I pay over £300 a month for a performance Renault vehicle. I’ve been complaining of a problem for over a year now that has completely changed the way the car drives. I’ve had dealerships agree that there is a knock but have yet been unsuccessful in finding it. Nobody agrees that the car doesn’t drive right, they just hone in on the word “knock”.
I live 30 miles from yourselves and any other dealership. Continuously driving too and from a dealership at a cost to myself, to then spend anything from a day to a week in a base model Clio and then receive my car back in no better state of repair is becoming nothing but expensive and tedious. I feel like I have been going round and round in circles for months.
I don’t see how anything I have done has “muddied” the water. It’s not like I've had the rack or any substantial part removed? If anything, me being able to put the car on a ramp and find an issue within 10 minutes just highlights an incompetency within your workforce.
I bought a car with warranty so if issues were to arise they are found and fixed efficiently. I do not believe a year of driving too and from various dealerships to try and get a problem sorted is efficient do you?
If you are refusing to accept that I've highlighted the issue you have been looking for and are no longer willing to continue the repair process, please advise me in your escalation/complaints procedure.