The guy that runs the company has a long term sick child with many unplanned trips to hospital across to Newcastle at least a couple of hours if not more away he does his best, open and honest and has a lot of motorsport experience and Clio cup racing / rallying. I have no problem with you what so ever you posts are fine and yes humorous but it was unnecessary to put the word unprofessional when talking about his business when he is probably waiting for the parts from Renault before he can send them to you. I joined the forum for info and to help others with what I know, your a moderator (1000 posts) please have some sensitivity for all you know the stuff could be on its way to you and as a moderator people respect your opinions.