Gordini
Paid Member
Ok so time for a bit of a rant...
When I had the idea for 355mm discs I ran it past Reyland who said it should work but it hadn't been done before so there might be some learnings to be made. No problem, worth the pain I thought for something different. On trying to secure the sale they promised the earth, send us the spacers and bolts and we'll make you custom ones, we'll even turn it round the same day they said. This is a bit of r&d so they'd do what they could to help.
Fast forward a few weeks and those gremlins rear their heads. The spacer is not big enough and so we need a larger one. Remembering my earlier conversation, this should not be an issue I thought. This is when the problems started. "Well we're a bit busy at the moment, not sure we can do anything in the next week." Reminding them of their earlier pledge, they agreed I could have something late in the week. "But you need to send the old brackets back first." Maybe they have discovered I am an extremely shifty character who does what he can to fund his heroin habit by selling bits he can scheme off unsuspecting vendors on eBay. This despite spending over £600 to net this score. I offered to put a deposit down on the new brackets as a gesture of good faith. Nope. They needed them back. I had to even provide evidence of tracking.
Having followed their demands, I called them this morning to confirm and was greeted with such a cheery tone where it was apparent they were pleased to hear my voice. I asked for an update and they reluctantly agreed to call me at the end of the day to let me know if my brackets were ready. I would have emailed them but they have yet to respond to a single email.
After the call unsurprisingly failed to materialise, I made the dreaded mistake of calling them. They were not happy! I was given a bollocking for having the nerve to waste their time again and they told me companies would go bust if they had customers like me taking up their time.
Well Reyland, go fuck yourselves. If you can't follow up in what you previously agreed you don't deserve customers. For those not yet running their brakes, try someone else who gives a shit about their customers.
When I had the idea for 355mm discs I ran it past Reyland who said it should work but it hadn't been done before so there might be some learnings to be made. No problem, worth the pain I thought for something different. On trying to secure the sale they promised the earth, send us the spacers and bolts and we'll make you custom ones, we'll even turn it round the same day they said. This is a bit of r&d so they'd do what they could to help.
Fast forward a few weeks and those gremlins rear their heads. The spacer is not big enough and so we need a larger one. Remembering my earlier conversation, this should not be an issue I thought. This is when the problems started. "Well we're a bit busy at the moment, not sure we can do anything in the next week." Reminding them of their earlier pledge, they agreed I could have something late in the week. "But you need to send the old brackets back first." Maybe they have discovered I am an extremely shifty character who does what he can to fund his heroin habit by selling bits he can scheme off unsuspecting vendors on eBay. This despite spending over £600 to net this score. I offered to put a deposit down on the new brackets as a gesture of good faith. Nope. They needed them back. I had to even provide evidence of tracking.
Having followed their demands, I called them this morning to confirm and was greeted with such a cheery tone where it was apparent they were pleased to hear my voice. I asked for an update and they reluctantly agreed to call me at the end of the day to let me know if my brackets were ready. I would have emailed them but they have yet to respond to a single email.
After the call unsurprisingly failed to materialise, I made the dreaded mistake of calling them. They were not happy! I was given a bollocking for having the nerve to waste their time again and they told me companies would go bust if they had customers like me taking up their time.
Well Reyland, go fuck yourselves. If you can't follow up in what you previously agreed you don't deserve customers. For those not yet running their brakes, try someone else who gives a shit about their customers.
Last edited:
