Ive put this thread up here Naming no names- as Im not one for mud slinging- all I want is opinions- as I believe that the person I am dealing with has no morals or integrity-
Its fairly long, so if you haven't got a minute don't worry-
I listed this used cup Spoiler for sale-
This was the pic of the actual item-
So it sold quickly, to a member who requested it posted - I didn't really want to post it- so I carefully wrapped it- Spent a good 2 hours on it- to ensure it arrived as nature intended.
& the final package-
As you can see that didn't take 5 mins to throw together.
Well it arrived & annoyingly parcel force has snapped BOTH fins- which was a real pi$$er - So I said I would lodge a claim with PF- their first tier of cover is £100 for Parcels, however after asking what the cost @ the desk I paid £2 to upgrade to £150.
So I liased with the person that bought them & I said I would handle the claim- & duly raised it in June- I also spoke to Renault & found that they couldn't supply fins only- but suggested to the owner that we get KTEC ones for £70 & then he should offer them out as a swop if he wanted the standard ones-
On near enough the same day- even though postage is generally considered your risk & not the ownus of the poster I gift PAYPALed £35 to the new owner to cover a fin each- so we were equally out of pocket £35.
& then awaited to process the claim.
Well 4 weeks passed - a lot of information requested by PF- mainly to me- form filling, before & after posting photos ( lucky I took them eh) & of course proof of the damage- which was duly supplied.
On raising the claim
I ticked the box that said where to send the potential good will to- the new owner of the part.
It took 5 weeks thereabouts & then parcel force rejected the claim & declined to pay anything due to this item being on there 'excluded items list'- with the usual spiel about T&C's-
At this point most people would give up for the sake of maybe £70 - & that's what they want, the consumer to roll over & give up- However I was pretty pi$$ed off if im honest, I had made a legitimate claim & at the very least I thought £70/£80 half of the claim felt fair- which of course would have gone to the new owner-
So Do I give up here & chase a claim, that to be honest I didn't think we would get- but being bloody minded & for the fact that the post office had not informed me of any products that you couldn't post I carried on-
So I lodged an appeal on 17/07/13 - 1 month after the initial complaint-
10 or so Emails & phone calls later I get this Email - another 1 month later on- 19/08/13 ( so we are 2 months of waiting now- both out of pocket £35 each)
Dear Steve
Thank you for your email.
I can confirm that your claim has been completed and a cheque will be with you in the next few days.
If you require any further information or assistance, please reply to this email showing all conversations we have had on this enquiry.Kind regards
Steve Turner
Parcelforce Worldwide
Great I think- we in luck- Note it doesn't say how much- but who cares we can finally settle.
Then Nothing for 2 weeks, no cheque zip- So again another bunch of Emails before an apology- Sorry, we thought it had gone, but we will send another one, it will arrive on the 16th of sept- 3 Months after the original claim.
So I wait- I then get a message yesterday via the original portal ( that was closed when it went to Email ) - your cheque was cashed on the 18/08/13-
Case closed-
What? how~? - I question myself, login to my bank- knowing full well that I haven't had a cheque- I even question my partner- has she had it-
Then I think- I wonder if they posted it to the 3rd party by mistake- so I email him & PM on here.
I get a reply today- Yes I cashed a cheque for £218 last month-.
So, you didn't contact me, didn't speak to me- even though I have been dealing with this claim for 3 months>- Owner says sorry I didn't know I thought it was my money-
Ok, so I fill the owner in on Everything that's happened- everything from the above- & they refuse to admit that this payment chased by me as a minimum should be split 50/50 & basically to shove it.
So they have had now, a cheque for £218 & my PAYPAL goodwill of £35. - total £253-
If it wasn't for my 3 months of persistence & countless hours they would have ZERO. NICHE. NADA.
Anyone that knows me from here or CS will know the second that cheque landed & I saw the exact value of it the decision would have been taken to PAYPAL the rest of the £35 for the spoiler & half of the remainder.
Instead the third party after reading all this has decided they have been massively put out & they are entitled to it all. ( even though all they did was take a photo & complete an online form) I believe that to be deceitful & bordering criminal to have not even told me they got a cheque & then pocketed another £35 on top of my goodwill gesture.
Sorry for boring everyone, Im seriously thinking of making a small claim against them, I thought people on here was honourable & treated the members of the community with respect.- which includes morally making the right decision.-
I guess Im mistaken.
S
Its fairly long, so if you haven't got a minute don't worry-
I listed this used cup Spoiler for sale-
This was the pic of the actual item-
So it sold quickly, to a member who requested it posted - I didn't really want to post it- so I carefully wrapped it- Spent a good 2 hours on it- to ensure it arrived as nature intended.
& the final package-
As you can see that didn't take 5 mins to throw together.
Well it arrived & annoyingly parcel force has snapped BOTH fins- which was a real pi$$er - So I said I would lodge a claim with PF- their first tier of cover is £100 for Parcels, however after asking what the cost @ the desk I paid £2 to upgrade to £150.
So I liased with the person that bought them & I said I would handle the claim- & duly raised it in June- I also spoke to Renault & found that they couldn't supply fins only- but suggested to the owner that we get KTEC ones for £70 & then he should offer them out as a swop if he wanted the standard ones-
On near enough the same day- even though postage is generally considered your risk & not the ownus of the poster I gift PAYPALed £35 to the new owner to cover a fin each- so we were equally out of pocket £35.
& then awaited to process the claim.
Well 4 weeks passed - a lot of information requested by PF- mainly to me- form filling, before & after posting photos ( lucky I took them eh) & of course proof of the damage- which was duly supplied.
On raising the claim
I ticked the box that said where to send the potential good will to- the new owner of the part.
It took 5 weeks thereabouts & then parcel force rejected the claim & declined to pay anything due to this item being on there 'excluded items list'- with the usual spiel about T&C's-
At this point most people would give up for the sake of maybe £70 - & that's what they want, the consumer to roll over & give up- However I was pretty pi$$ed off if im honest, I had made a legitimate claim & at the very least I thought £70/£80 half of the claim felt fair- which of course would have gone to the new owner-
So Do I give up here & chase a claim, that to be honest I didn't think we would get- but being bloody minded & for the fact that the post office had not informed me of any products that you couldn't post I carried on-
So I lodged an appeal on 17/07/13 - 1 month after the initial complaint-
10 or so Emails & phone calls later I get this Email - another 1 month later on- 19/08/13 ( so we are 2 months of waiting now- both out of pocket £35 each)
Dear Steve
Thank you for your email.
I can confirm that your claim has been completed and a cheque will be with you in the next few days.
If you require any further information or assistance, please reply to this email showing all conversations we have had on this enquiry.Kind regards
Steve Turner
Parcelforce Worldwide
Great I think- we in luck- Note it doesn't say how much- but who cares we can finally settle.
Then Nothing for 2 weeks, no cheque zip- So again another bunch of Emails before an apology- Sorry, we thought it had gone, but we will send another one, it will arrive on the 16th of sept- 3 Months after the original claim.
So I wait- I then get a message yesterday via the original portal ( that was closed when it went to Email ) - your cheque was cashed on the 18/08/13-
Case closed-
What? how~? - I question myself, login to my bank- knowing full well that I haven't had a cheque- I even question my partner- has she had it-
Then I think- I wonder if they posted it to the 3rd party by mistake- so I email him & PM on here.
I get a reply today- Yes I cashed a cheque for £218 last month-.
So, you didn't contact me, didn't speak to me- even though I have been dealing with this claim for 3 months>- Owner says sorry I didn't know I thought it was my money-
Ok, so I fill the owner in on Everything that's happened- everything from the above- & they refuse to admit that this payment chased by me as a minimum should be split 50/50 & basically to shove it.
So they have had now, a cheque for £218 & my PAYPAL goodwill of £35. - total £253-
If it wasn't for my 3 months of persistence & countless hours they would have ZERO. NICHE. NADA.
Anyone that knows me from here or CS will know the second that cheque landed & I saw the exact value of it the decision would have been taken to PAYPAL the rest of the £35 for the spoiler & half of the remainder.
Instead the third party after reading all this has decided they have been massively put out & they are entitled to it all. ( even though all they did was take a photo & complete an online form) I believe that to be deceitful & bordering criminal to have not even told me they got a cheque & then pocketed another £35 on top of my goodwill gesture.
Sorry for boring everyone, Im seriously thinking of making a small claim against them, I thought people on here was honourable & treated the members of the community with respect.- which includes morally making the right decision.-
I guess Im mistaken.
S
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