Poss Faulty Keycard

Hi all had a customer last week and cannot open vehicle using his card after dropping it on the pavement.
Main dealer local to him no names mentioned but he was told that their is a possibility that the data info has dropped of the card!

Anyone heard this as i have my doubts?
Thanks
 
Not heard of that one before, how does data "drop off a card" sounds like a ridiculous excuse but I could be wrong.

guessing he hasn't tried his spare card?
 
Spoke to customer and i told them that the dealer was talking out their arse and asked them to check if the battery had come out?


Spot-On mate....lol

Not heard of that one before, how does data "drop off a card" sounds like a ridiculous excuse but I could be wrong.

guessing he hasn't tried his spare card?

Ive heard it all now mate....You wasn't wrong..
 
renault tested by dropping and even put them in a washing machine to test for them still working!!!