Clio 200 4th gear crunch...help with RUK cases?

Hey chaps, appreciate people are probably sick of seeing posts on this issue but I would be grateful for any help / advice..

I've had my Clio 200 at the dealer and it's confirmed 4th gear synchro problems as is always the case.. According to RUK because it is 'not a known/common issue' they won't track the fault or have a standard response, so have asked for a reference number / reg where RUK have offered a contribution to a replacement. Would someone who has been through this process possibly PM me a case ref/reg where they have had a good outcome or RUK have acknowledge this frequent fault? (arisaig@gmail.com)

Many thanks for any help!
Paul
 
If there isn't a common problem, why did they release revised parts for the synchro's that need replacing? I had mine done in September, didn't bother with RUK though as the bill would've probably been twice what I paid even with a contribution from RUK. Good luck with it, I'm sure it'll be in their T&C's somewhere as wear and tear though.