Basically I thought Id post up for some advice/stories if its happened to anyone else.
I took my 197 into Harratts Renault in Wakefield. I trusted the dealers and had a good experience when I was in there a few weeks before looking to buy.
They replaced my worn Recaro, remapped my engine (for cold start issues) and have agreed to replace my rear window (broken heater element) all without fuss. To say I was relieved they did it all without me making single call was an understatement.
But.......
I got the car back last night (6:00pm ish) so was twilight time. Parked in a floodlit carpark later on and spotted there were horrendous scratch marks all down the car. Had another look in the daylight today and its blatently obvious it was caused with them washing it (scratches/swirls following the mucky marks they left whilst washing) the paint is truely trashed, and now in real need of a serious correction (which it will get one way or another, if I have pay out of my own hard earned). Now dont get me wrong, the car is 2yrs old and is black so does have a few swirls etc, but they are EVERYWHERE now, huge ones running down my bumpers and quarter panels.
I took the car back in straight away, but theres only sales people in, I demanded they took down details of my complaint and took photos today, but they pretty much just fobbed me off and didnt give a toss, just repeatedly telling me to ring the service department on monday.
Im furious right now since I was so happy to start with, so has anyone had this happen and did you manage to pin down the dealers and get them to accept responsibility.
(Yes I should have instructed them NOT to wash my car, but I also didnt mention for them not to replace my brakes with cheese, and crash it into the nearest tree, but sometimes things do slip your mind.)
Iv taken some pics myself in daylight, and will get some more tonight
any useful help/advice is VERY welcome!!! Thanks...
Sorry for the essay
I took my 197 into Harratts Renault in Wakefield. I trusted the dealers and had a good experience when I was in there a few weeks before looking to buy.
They replaced my worn Recaro, remapped my engine (for cold start issues) and have agreed to replace my rear window (broken heater element) all without fuss. To say I was relieved they did it all without me making single call was an understatement.
But.......
I got the car back last night (6:00pm ish) so was twilight time. Parked in a floodlit carpark later on and spotted there were horrendous scratch marks all down the car. Had another look in the daylight today and its blatently obvious it was caused with them washing it (scratches/swirls following the mucky marks they left whilst washing) the paint is truely trashed, and now in real need of a serious correction (which it will get one way or another, if I have pay out of my own hard earned). Now dont get me wrong, the car is 2yrs old and is black so does have a few swirls etc, but they are EVERYWHERE now, huge ones running down my bumpers and quarter panels.
I took the car back in straight away, but theres only sales people in, I demanded they took down details of my complaint and took photos today, but they pretty much just fobbed me off and didnt give a toss, just repeatedly telling me to ring the service department on monday.
Im furious right now since I was so happy to start with, so has anyone had this happen and did you manage to pin down the dealers and get them to accept responsibility.
(Yes I should have instructed them NOT to wash my car, but I also didnt mention for them not to replace my brakes with cheese, and crash it into the nearest tree, but sometimes things do slip your mind.)
Iv taken some pics myself in daylight, and will get some more tonight
any useful help/advice is VERY welcome!!! Thanks...
Sorry for the essay