Thought I would add an update here, since my last post its been with K Tec twice and I had several issues all with the ordering, customer service side of things first time - the work done was all ok.
I took it upon myself to contact Sean the manager directly after my first visit as I was unhappy with a few things, he was really good very nice to deal with he understood my points, I did make it in a constructive way not just a 'your companies sh1t' way.
Sean kindly gave me free fitting on a K Tec manifold which saved me some money and thought was a good apology if only more companies listened like he did.
So second visit and that was all fine, work done and so far very happy - I did email him after as I noticed a small, issue now appears to be sorted via email - so gain cant fault them on that.
Does appear its bit of luck what service you get from the guys there sadly.