A positive dealer experience!

[mingernick]

I had booked my 197 in for diagnostics for the Xenon lights not leveling... Quoted £47 to diagnose.

I had looked at both, Front & rear sensors myself and as they both looked fine i.e. no broken arms... I needed a proper diagnosis b4 I bought the wrong one. I can fit it myself.

After 1/2 an hr a bloke came back & said that I needed a new Light sensor...

A light sensor? i.e the one that turns the lights on? I said that "are you sure it is the light sensor & not the leveling sensor? It is due for its MOT next week". (obviously it will fail if pointing wrong)

He did look really put out & said 'it has been diagnosed!'... 3 mins later he comes back & says that it is the Rear level sensor that needs replacing.

Anyway after being quoted £47 for diagnosis & £87 for the part I recon £132 Fitted saved me £2 & clambering round under the car was money wel spent!

I also booked it in for its MOT there next week... so if the prob has not been fixed (not driven @ night yet)... it can be no one elses fault!

Lookers @ Chelmsford... Personaly... I found them professional, organised & helpful... Oh & reasonably priced!

 

[Foxspeed]

glad its sorted :thumbup1:

 

[Maz]

Nice to here

 

[Slippers]

my dealer is always great, they are an RS Specialist though and the guy on the desk is the Customer Service manager/RS Specialist so that probably helps

 

[Fiona197]

good to hear, although Wests in Cambridge are always fab...been going to them for years now..

 

[Deako]

Thats a reasonable price?

 

[SnapMonkey]

This doesn't sound very positive.

Arsey mechanic, expensive, and you're unsure whether its been fixed or not?!?

 

[stumac1985]

This doesn't sound very positive.

Arsey mechanic, expensive, and you're unsure whether its been fixed or not?!?

This. Told you the wrong thing, then said something else because you questioned it...

 

[RBlueVillan]

I had booked my 197 in for diagnostics for the Xenon lights not leveling... Quoted £47 to diagnose.

I had looked at both, Front & rear sensors myself and as they both looked fine i.e. no broken arms... I needed a proper diagnosis b4 I bought the wrong one. I can fit it myself.

After 1/2 an hr a bloke came back & said that I needed a new Light sensor...

A light sensor? i.e the one that turns the lights on? I said that "are you sure it is the light sensor & not the leveling sensor? It is due for its MOT next week". (obviously it will fail if pointing wrong)

He did look really put out & said 'it has been diagnosed!'... 3 mins later he comes back & says that it is the Rear level sensor that needs replacing.

Anyway after being quoted £47 for diagnosis & £87 for the part I recon £132 Fitted saved me £2 & clambering round under the car was money wel spent!

I also booked it in for its MOT there next week... so if the prob has not been fixed (not driven @ night yet)... it can be no one elses fault!

Lookers @ Chelmsford... Personaly... I found them professional, organised & helpful... Oh & reasonably priced!

Lookers @ chelmsford I vouch for them :thumbup:
I brought my Clio 200 from them, I ordered the exact spec I wanted, at a way cheaper price than other Renault dealers.




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