Hi Matt,
Once again you need to be on the ball with Renault UK, Do not deal with the dealers or the bodyshop directly and deal with Renault UK.
Let them book you into a dealership at a time when it can be checked by a bodyshop manager and where he can take the pictures and paint depths and send them to the Renault UK warranty team.
I have never once showed my service book or had any photo copy's take of it.
Please take note that the Renault UK warranty team will decide if its warranty or not and once they have made there mind up there is no going back.
I also tried to fight my case using another case with every detail from the owner, the car and even right down to the date and time Renault uk contacted him but Renault state and stick to there guns when they say that "Renault Uk base there cases individually and DO NOT take into account any other cases or warranty work carried out on cars regardless of what information you have"
Its down to the Renault UK warranty team and if they choose to only repair it thats all they will do. Can you tell me if it was you that put the spoiler on or if it came with one from factory as I know that if there has been any repairs, drilling , painting or the tailgate has been removed Renault UK warranty team are more than likely going to decline warranty work.
As I say before going directly to a dealership is not the best call Renault UK and open up a case and get them to book you into a bodyshop and then get the bodyshop manager to deal with it all
Well an update from me.
I dropped my car off on Sat 16th to my Renault bodyshop and was given a spanking new 17 plate courtesy car from Renault UK
The work was to be carried out from Monday 18th Sep until Friday 22nd Sep and I would once again collect the car on Saturday 23rd.
The tail gate has been at the dealership for the last two/three weeks and when they went to replace it for the new item that had been in stock it was damaged.
They then ordered one for Tuesday morning which arrived once again damaged, they re-ordered one again for today (Wed 20th Sep) and it arrived this morning and guess what "IT WAS DAMAGED AGAIN"
My car is still sitting in limbo as they are not willing to put a damaged tail gate on the car or fill a tailgate with body filler.
As you can imagine I have not been a happy customer as this is now knocking on a 6/7 month repair via Renault UK warranty and the bodyshop.
I speak with my Renault Uk case manager at least once a week and I have spoke with her yesterday and then again today when I got the bad news from the bodyshop. Im now awaiting a call from her tomorrow which she has promised.
I could go into all the small in's and out's and detail's of whats happened and whats been said but there is over 6 months of it.
I would like to point out that I am getting a spanking new tailgate from Renault UK and that the tailgate will be fitted to the car and NOT repaired.
I would also like to point out that Renault Uk state that all cases are looked at differently and on a one on one basis where they will not look into another case and they will not change there mind once the warranty work has been approved or declined.
