Awesome service from Renault Wolverhampton

[RussZS]

I'd just like to share my experiences of Renault Wolverhampton, after a successful warranty claim, although it took a few calls from RUK to sort them out.

I took my 30k R27 in today to have the Recaro cover replaced (they don't replace the entire seat), and whilst there I mentioned my melting steering wheel and bubbling anthracite alloys on the front of my car.

When I returned to pick it up (it was ready on time too!), they had arranged for a replacement steering wheel for me, and have agreed to pay for the alloys to be refurbished too, all under warranty.

Awesome service IMO - I guess dealer service is determined by where you live, which is a major shame, but all of the Renault Retail Group dealers seem decent enough.

Russ

 

[stumac1985]

Good to hear Russ! I need to get mine in for the alloys before I put the new ones on.

 

[chappo]

good to hear you got it all sorted mate,

what was the problem with the alloys, ? ( as i keep looking at mine, the 2 drivers side look like they are lighter in colour than the off side ), ?

 

[MT_R27]

how easy was it to get the seats done? mine are showing wear, (11.5k!!) and i'm thinking of asking the question.

 

[Sean]

I Officially hate Renault dealers! Why can't they all just be the same?!

 

[RussZS]

I had to go through David-RUK to get the seats done, but it was easy enough after that, just took time to come into stock.

The alloys are bubbling - I'll get some pics up for you It's on the inner forks, but it looks quite nasty

 

[mradam87]

I think I have the same alloy problem, my dealer took photos of them to send to warranty guys, and then told me it must have had a poor refurb in the past and they wouldn't do it!

 

[Mr Sheep]

me too, Renault manchester, 24k service no probs with recaro seat wear prob or any other warranty issues, just mentioned it on the phone then when i collected the car the items had been ordered without fuss. should be back in for fitting in 2 weeks.

the customer care team keep calling me to check i'm happy and have even sent me a letter.. how nice.