Chrisgti6
East Midlands Rep.
Right, you may have seen my recent post, if not basically what has happened is a neighbour hit my wife's car. Blame has been accepted by his insurance company and the car was collected today.
The problem we are currently having is around a hire car whilst hers is being repaired. Due to her having a stroke just over a year ago (aged 28 ffs) she now can only drive one handed. This means she has to have an auto car, a spinner on the steering wheel and an electronic keypad to control the lights, wipers, indicators etc. her licence has specific codes stating she has to have these.
When we reported the claim, Churchill said they could sort a hire car through Enterprise, enterprise called and said yes, they can. It all started to go wrong yesterday when enterprise called saying it will be Friday before a car will be available. 2 days without a car isn't the end of the world although inconvenient. Now today they have called to say they will only provide a car with a spinner and extended indicator stalks.
She cannot drive this car, so we have told them it is not good enough. We've spoken to Churchill again, and the answer I got was basically 'tough' so I have raised a complaint and am expecting a call back from them.
Am I right in thinking this is some sort of discrimination? We are pretty much being told she can't have a hire car because she has mobility problems?
anyone had this sort of thing before?
The problem we are currently having is around a hire car whilst hers is being repaired. Due to her having a stroke just over a year ago (aged 28 ffs) she now can only drive one handed. This means she has to have an auto car, a spinner on the steering wheel and an electronic keypad to control the lights, wipers, indicators etc. her licence has specific codes stating she has to have these.
When we reported the claim, Churchill said they could sort a hire car through Enterprise, enterprise called and said yes, they can. It all started to go wrong yesterday when enterprise called saying it will be Friday before a car will be available. 2 days without a car isn't the end of the world although inconvenient. Now today they have called to say they will only provide a car with a spinner and extended indicator stalks.
She cannot drive this car, so we have told them it is not good enough. We've spoken to Churchill again, and the answer I got was basically 'tough' so I have raised a complaint and am expecting a call back from them.
Am I right in thinking this is some sort of discrimination? We are pretty much being told she can't have a hire car because she has mobility problems?
anyone had this sort of thing before?