Hi all, I'm guessing with the poor quality of products a few of you have had to do this, how did you go about it?
My cars a 59 plate so out of manufacturer warranty but it has warranty from the dealer, anyway I had an issue with the front wipers where they went half way up the screen and stopped, I had it in for a service at Renault on Thursday and they diagnosed a seized wiper linkage which the dealer agreed to cover under warranty, great news, EXCEPT they called me back late Thursday afternoon and said the part wasn't in stock could they keep my car until Friday when the part came in, as it was raining and I couldn't use the car anyway I agreed, then got another call back half an hour later saying the part was on back order from France, and could take anywhere from 5 to 10 days to arrive at the dealers, the dealer said I could get a courtesy car FOC on Friday, dealer then called on Friday lunchtime and said Renault would only authorise a courtesy car after I'd been without a car for over 24 hours and that as 24 hours wouldn't have passed until 4.30 on Friday it would be Monday before they could get me anything, I asked the dealer why I couldn't just come in at half 4 on Friday for a car, they then said it was because as the delay was down to Renault nod not them the car would be a hire car from Enterprise paid for by Renault not one of the dealers own courtesy cars, and that as the request to Enterprise couldn't be made until 4.30pm Friday Enterprise couldn't provide until Monday morning.
i am massively out of pocket now, I had to use public transport to work (20 miles away) on Friday at comsiderable expense,I was late as a result, had to cancel a shift on Saturday and will now be late in on Monday due to having to go collect the hire car before work, I've had to cancel plans to do stuff over this weekend as well, I am absolutely livid and want recompensed for the earnings I've lost and travel expenses, also want a gesture of goodwill or compensation for All their messing about and the hassle this has caused.
My cars a 59 plate so out of manufacturer warranty but it has warranty from the dealer, anyway I had an issue with the front wipers where they went half way up the screen and stopped, I had it in for a service at Renault on Thursday and they diagnosed a seized wiper linkage which the dealer agreed to cover under warranty, great news, EXCEPT they called me back late Thursday afternoon and said the part wasn't in stock could they keep my car until Friday when the part came in, as it was raining and I couldn't use the car anyway I agreed, then got another call back half an hour later saying the part was on back order from France, and could take anywhere from 5 to 10 days to arrive at the dealers, the dealer said I could get a courtesy car FOC on Friday, dealer then called on Friday lunchtime and said Renault would only authorise a courtesy car after I'd been without a car for over 24 hours and that as 24 hours wouldn't have passed until 4.30 on Friday it would be Monday before they could get me anything, I asked the dealer why I couldn't just come in at half 4 on Friday for a car, they then said it was because as the delay was down to Renault nod not them the car would be a hire car from Enterprise paid for by Renault not one of the dealers own courtesy cars, and that as the request to Enterprise couldn't be made until 4.30pm Friday Enterprise couldn't provide until Monday morning.
i am massively out of pocket now, I had to use public transport to work (20 miles away) on Friday at comsiderable expense,I was late as a result, had to cancel a shift on Saturday and will now be late in on Monday due to having to go collect the hire car before work, I've had to cancel plans to do stuff over this weekend as well, I am absolutely livid and want recompensed for the earnings I've lost and travel expenses, also want a gesture of goodwill or compensation for All their messing about and the hassle this has caused.
