Would stay away from Virgin if its not fibre, not a great service tbh. I'm with BE and I have never had a service this fast for as cheap as I have it £18 for 15mb/s actual. It worth looking for a new router tho as it's prone to resetting periodically...
We've been with virgin media since it was yorkshire cable back it 98 or something, fibre optic since 2002 ish, always loved it, never fails. Its rare when I use n ADSL connection but I can often tell that I am.
I have Virgin for broadband, phone (x2) cable tv (inc V+ on demand tv etc etc), and they are MUCH better and cheaper than Sky (used to have Sky for 2 years)..Plus you get notice for V Festival tickets (if that's your thing) and other such stuff...
Agree with all the customer service comments on here- again blow Sky out of the water..
Have had 50mbit in my flat for the last 4 months, rarely goes below 40mbit - only at peak times. 5.2mb per second download is awesome
They are a bit hit and miss though, I've heard plenty of people moan about how they get rubbish speeds, its purely down to the contention ratio or how many people are sharing the bandwidth allocated to your area. Luckily where I live there are plenty of old people, so I'm pretty fortunate.
Samknows is a cracking site for seeing what broadband services are in you area (especially those that have their own equipment in your exchange - LLU), and crucially how far you are from the exchange. This is the bit that really effects the speeds. This site is also worth checking out if your planning on moving.
I have Sky TV and phone and as I live 3+ miles from the exchange i pay extra for a Virgin 50Mb package. I could never go back to 3Mb speeds now. To see a 7GB game on Steam* download in 20 minutes is still brilliant. VM do have their problems on lower tiers, but in my experience they go out of their way for top package customers. Plus they are the first to start roleout of 100Mb BB this year (September for me).Yes i pay over the odds, but I hate the VM TV menu with a passion!!