Now that is a write up! Great stuff though, I really enjoyed it! I like your honesty too, especially about the mods - mods are very much a personal thing, so who cares if someone else thinks they're chavvy I think it's a very British way to grumble about poor service, but not necessarily do anything about it. In some circumstances we should complain, or at the very least have a discussion with the company about how we feel about their service. After all, if no one ever points out what a company does badly, how would that company know to ever change??